Returns and Refunds

We do not offer exchanges, only refunds. Refunds will be processed upon request if the product was unsatisfactory due to size, model, color, an error occurred, or if there is a manufacturing defect visible upon receipt of the product, provided that it is reported within the first 30 calendar days after receiving your purchase.

After 30 days, returns due to non-conformity will no longer be accepted. However , regarding quality defects, you will have an extended warranty of 90 calendar days; in this case, you must review our QUALITY POLICY.

If you wish to make a return, a refund of your money is guaranteed as long as you comply with the conditions set out here.

What should you consider when making a return?

a. For your request to be approved, the product must not show any signs of use or washing and must be returned with its original packaging, labels, paper stuffing, and wrappings.

b. The cost of the return will be quoted when you make your request.

c. The returned product takes up to 48 hours to be reviewed by our inspectors. Once validated, your money will be refunded to the same bank account within 72 hours of the review.

d. No returns or refunds will be accepted for non-conformity for products purchased on Offer with 20% or more discount, or from our Outlet.

How to make a return?

1. Report it by email to: soporte@sieteleguas.com and include the following text:
   a. Specific reason for return
   b. Purchase Order Number
   c. Details of the product to be returned (model / color / size)
   d. And at least 3 high-quality photographs showing the quality defect in detail (only if applicable)
   * For quality defects detected within the first 90 days of use, your request will be reviewed by our Quality Department, and if approved, you will receive an email with the next steps.
2. If your request is approved, we will send you confirmation by email along with the shipping quote and the payment link to generate the UPS return label. Once payment is received, your return label will be sent to you via the same method.
3. Repackage the product very well in its original box, including the labeling and received protection (if you no longer have it, you must replace it with a similar one).
4. Print two copies of the electronic shipping label , attach one to the box of the package to be returned, and keep the other as proof of shipment.
5. Drop off the package at the indicated UPS office and notify us by email at: soporte@sieteleguas.com so we can track it.
6. Once we receive the product back , we will contact you to confirm receipt and process the refund.
7. We do not accept returns made by another courier service without prior validation by our support team. If we receive a package in this way, the refund will be refused.

Online quality and service policies

At Siete Leguas® we are committed to offering you items distinguished by their quality and authenticity. Each of our products is processed by Mexican hands and each of our boots is made with animal hides and the highest quality materials.

However, since it is a handcrafted process, the product you have purchased may have been handled incorrectly by an operator, so any item purchased on our website sieteleguas.com can be returned to our distribution center if it meets the following criteria:

WARRANTY AGAINST MANUFACTURING DEFECTS

1. All our products come with a 90-day warranty against manufacturing defects from the date of purchase.
2. This warranty will be void if the product is used under abnormal conditions or if it is handled incorrectly.

QUALITY GUARANTEE POLICY FOR OUR ANIMAL-DERIVED LEATHERS

1. The animal from which the leather is obtained may have suffered small scars throughout its life.
2. For this reason, we do not consider any slight imperfection in the material as a quality defect , such as natural wrinkles in the leather, slight differences in tone from one foot to another or in areas within the same boot, and/or healed and naturally closed scars.

DELIVERY DELAY POLICY

If you wish to process a cancellation of your purchase when your order is in transit:

1. Please note that the request for the return of your package may take 5 to 7 business days to process, so it is possible that you will receive your package during the process.
2. If this is the case, your money will not be refunded, but the 30 calendar days will begin to run during which you can return it for non-conformity:

GUARANTEE AGAINST LOST PACKAGES

If your order gets lost, don't worry because it's 100% insured:

1. Once the courier service validates the loss (a process that can take 5 to 7 business days), we will resend the package, provided that we have stock of the same product.
2. Otherwise, or if you wish, your purchase will be canceled and fully refunded once the loss is confirmed.

REQUEST FOR OFFICIAL IDENTIFICATION

If our Purchase Data Analysis Department requires further information, we will ask you for a photo of a valid official ID to validate the payment and shipment of the order:

1. If we do not receive it or if the identification is not valid, your payment will be refunded immediately.
2. If you prefer to make the payment by another method, you can make a direct deposit to our BBVA bank account.

Refund policies

Any refund of your money is subject to the return of the purchased product, excluding shipping costs, and once our inspectors have received and confirmed that the complaint submitted matches the returned pair.

What should I consider if I want to receive my refund?

1. Once we receive the returned pair, our inspection team will assess whether it is accepted as a valid return . If so, you will receive a refund of your money directly through your chosen payment gateway , minus the cost of any shipping fees you covered.
2. Your refund will usually be reflected within 72 business hours . If it takes longer and you have already received confirmation from us that the refund has been processed, please contact your bank or the payment gateway you used (PayPal or Stripe) directly.
3. If your payment was made through PayPal , we are fully responsible for returning the requested money, provided that the established policies are met. For more information on returns, security, and support offered by PayPal to its users, please visit: https://www.paypal.com/mx/webapps/mpp/paypal-safety-and-security
4. If your payment was made through Stripe , we are fully responsible for returning the requested money, provided that the established policies are met. For more information on returns, security, and support offered by Stripe to its users, please visit:
   https://stripe.com/docs/refunds?locale=es-419#tracing-refunds
5. If you return a pair of boots to us as new that clearly shows signs of wear (e.g., worn soles or damaged leather) and these have not been subject to a manufacturing defect, we will not be able to refund your money, as the returned product has lost its commercial value. If you wish to receive the used pair back, you will have to pay the cost of shipping and provide us with the shipping address.
6. We do not accept returns for orders that have exceeded 30 calendar days from the date of receipt of your purchase.
   
7. If you request a refund for a purchase where you covered the shipping cost , only the value of the product will be refunded, excluding the cost of the shipping label.